The Consumer Rights Directive applies to most contracts between traders and consumers and applied to all contracts issued after 13 June 2014. The Consumer Right Directive enhances consumer rights by setting rules on information provision, withdrawal rights and contractual provisions.
Legal Basis for Consumer Rights Directive
Applies to the following contractual agreements concluded between a trader and a consumer. This includes contracts for the supply of water, gas, electricity, or district heating concluded by both private and public providers.
Key Definitions
Consumer; any natural person who, in contracts covered by this Directive, is acting for purposes which are outside his trade, business, craft or profession.
Trader; any natural person or any legal person, irrespective of whether privately or publicly owned, who is acting, including through any other person acting in his name or on his behalf, for purposes relating to his trade, business, craft, or profession.
Goods;any tangible movable items, except for items sold by way of execution or otherwise by authority of law; water, gas and electricity shall be considered as goods.
Sales contract;any contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer and the consumer pays or undertakes to pay the price thereof, including any contract having as its object both goods and services.
Service contract; any contract other than a sales contract under which the trader supplies or undertakes to supply a service to the consumer and the consumer pays or undertakes to pay the price thereof
Distance contract; any contract concluded between the trader and the consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.
For more information see:
For more information see: